Right blinds ltd

I got my blinds fitted a few months ago. I got in touch via email on several occasions to get this issue rectified I've used right blinds more than once and both times they got the measurement wrong. This is the second time they've made a mistake but unfortunately this time they don't want to respond to my emails or answer any of my calls to resolve this issue. Terrible customer service!

I originally gave these a poor review due to them not turning up and ignoring our calls and emails. This has now been rectified and due to a misunderstanding with dates our blinds were fitted today. The fitter was brilliant and helpful, blinds were fitted professionally and quickly and look amazing. Where as on my review first I wanted to give zero stars I am Now happy to give 5 stars. Many thanks

Terrible customer service and not great quality product. No interest from an after sales prospective. Our shutters started to crack after 2 months of use. I called customer service regarding warranty etc and they weren't interested I was told we must be slamming them but after making a nuisance of myself they reluctantly sent someone to have a look, who was quite helpful, he said it shouldn't of happened and they would get it repaired. That was 2 months ago and we've heard nothing more. We have since ordered more shutters from a different supplier which arrived in a fraction of the time, they are a better quality product, better price and better customer service.

Excellent service from start to finish. Easy to contact to arrange someone to come and measure up & the lads were quick and efficient to get the blinds up. They look lovely and I will be ordering again soon for the living room! Many thanks!

Absolutely disgusting customer service. Avoid at all costs. Delays in fittings, agreed fitting dates not scheduled in, missing blinds, wrong type of blinds, wrong customers blinds...the list just goes on. I'm not going to go into the details of the numerous problems we have had and their extremely poor attempt at solving them but please do yourself a favour and avoid this company. They ask for the full amount of money before even carrying out the service to 'secure a fitting' but good luck if they even turn up on that date, let alone with the right blinds! Right blinds my ***. Do NOT give them your money as once they have it they will not care at all about the service you receive. Apparently there is no way of speaking to the manager/owner of this company? I find this completely ridiculous. So you just go round in circles with the same parrots in the office, not giving you a word in edgeways and accusing their customers of lying. The actual blinds, once eventually fitted, are great but is it worth all this? Absolutely not. Still yet to come to a solution which doesn't involve being accused of lying and Right Blinds going back on their word (after apparently being approved by the 'manager' - if he exists). Not interested in what they have to say to try and redeem themselves in response to this, it's a load of bull to try and cover their own backs and push the blame on the customer. Does this place even have an owner? If so why is he unreachable? What kind of an owner would not be interested in handling complaints and putting things right? How can he be content with us being let down time and time again?

If you want your blinds fitted on time do not use!! You’ll be waiting forever. Have had my fitting dates change on multiple occasions on the day of fitting. As well as one time turning up with the wrong ones. They never prioritise you after their mistake instead put you at the bottom of the queue. I’ve been waiting 3 months for my blinds to be finished and I’m still waiting. Furthermore, they have the cheek to ask for a full payment ‘to secure your booking’ before providing the service and then fail to deliver on it anyway. Absolute joke of a company!! Avoid!!

Delayed installation, not to spec, poor customer service. I used this company previously for my house and had no issue. I wasn't comfortable that an initial deposit was taken and I was then asked to pay the full balance within a week when my blinds weren't ready, but their lead times were good for fitting, and they did do a good job the first time round on a couple of bay windows and my conservatory. Second experience - not positive at all. I called them for comparison to another local company and chose Right Blinds because they promised a max. 3 weeks delivery. I was confirmed my date for fitting and received the text. I called on the day to double check I was on the schedule and this was confirmed. Once it got to lunchtime I called back to see why no one had arrived yet and was told that my fitting wouldn't take place because they didn't have the blinds yet and the next appt would be 2nd August. This caused quite a few issues to me personally and after much complaining I was told it could be moved to 26 July (one week later). An apology but no offer of compensation or discount came. I emailed for the manager "Lenny" but received no response or acknowledgement. Fitting day came and I checked again and was assured I was the first job on the schedule. The fitter was a nice lad and got the job done quickly. However, it was not to the agreed spec - something I'd experienced the last time I used them. On both occasions in using Right Blinds, I have been let down on what was initially discussed on the spec. For example, I asked for weights instead of the string on my conservatory vertical blinds but received the blinds with the strings attached. I also had a long conversation about the truefit blinds for my garden office and where the rods for those would be placed to avoid hitting door handles etc. This was all acknowledged and agreed by the person who came out to quote, but not delivered upon when fitted. When I raised the issue I was told by the fitter that they would have head office call me. They did and the response I received was "that's how they're manufactured, so there's nothing we can do about it" with a cheerful "Thanks, Bye". They had already taken the money for the product so were not interested in discussing the issue and basically left me to it. I've now got a blind rod that bashes into my hand and the door handle every time I open it to step in or out of the patio door and the same issue with 2 windows in the garden office. After paying several hundred pounds for a product, I would expect it to be to spec, but sadly that wasn't the case. Go with a more detail-oriented firm who are focused on customer service and repeat business, particularly if you think you'll be using them more than once. They might be reasonable on price, but the customer service and complaints handling was the worst I'd encountered for a long time and I'm now left with a product that I paid a lot of money for and am not happy with.