First Home Improvements (England) Limited

First Home Improvements (England) Limited – The Call Center That Refuses to Die Rating: 1/5 Stars (If I could give negative stars for sheer persistence, I would.) Status: Proudly petty, deeply annoyed, and officially blocking numbers. The Serious Part: A Masterclass in Harassment and Non-Compliance Let’s drop the sarcasm for a moment because what First Home Improvements is doing crosses the line from annoying cold-calling into genuine harassment. Despite multiple explicit requests to be removed from their database—and a formal report lodged against them—the phone calls keep coming. Cold-calling homeowners with bogus "government-backed" or "pre-selected" schemes is a predatory tactic designed to exploit vulnerable consumers by hiding behind a false cloak of official authority. Ignoring GDPR "Right to Object" requests and the Telephone Preference Service (TPS) isn't just bad business ethics; it is regulatory non-compliance. Companies that operate this way rely on wearing people down until they give up. I have not given up; I have reported them. The Funny Part: Because If You Don't Laugh, You'll Scream If you ever wanted to study the resilience of a cockroach after a nuclear apocalypse, just look at the sales pipeline of First Home Improvements. You could change your name, move to a remote island, throw your phone into the sea, and a representative named "Dave" would still somehow manage to ring you up to ask if you've considered upgrading your double glazing. According to them, I have been uniquely pre-selected by the government for a miraculous home improvement grant. Apparently, somewhere in Whitehall, a high-ranking official spilled tea over a spreadsheet, looked at my postcode, and whispered: "Yes. This random stranger needs a new composite front door, and they need it now." It’s genuinely impressive. In an era where AI can write poetry and land rovers on Mars, First Home Improvements is still running technology that treats a "Do Not Call" request like a fun little challenge. Customer Service: They hear "Please take me off your list," but their brains translate it to, "Call back in 48 hours, but use a slightly different local-looking phone number so they answer it." Product Quality: I wouldn't know. Even if they offered to wrap my entire house in solid gold double glazing for free, I wouldn't let them on the property. Out of pure, unadulterated principle, I would rather live inside a damp tent made of old Asda carrier bags than give these people a single penny of my business. Final Verdict If you love your phone ringing at 6:00 PM with automated optimism about how your roof is about to cave in unless you buy a new conservatory, these are your people. If you prefer basic respect, adherence to the law, and companies that understand what the word "No" means—look literally anywhere else.

Had a young man with curly hair (blonde dye at the top) cold call at my door, hand me a leaflet and launch into pressure sell tactics immediately. I have had them knock on previously. The guy before took up a lot of my time and begged me to take a quote as "ill get paid if you do." Didn't want to get into a long discussion as before so I handed the leaflet back and said "I'm not interested, thank you" before closing the door. He swore at me just as the door was closing. I told him to get off my property... He said "What are you gonna do about it? " followed by another expletive. I suggested I'd let his company know about his behaviour. He smirked and said "call them" before walking off. Based on how casual he was, no doubt this has happened before and he's used to facing no consequences from his employer. Sad to think about vulnerable people being exposed to him and his ilk trying to exploit them with disgusting sales tactics.

Just got another call from First, which I now get every two years or so. I'll skip over the GDPR breach - next time they call (and there will be a next time) I'll get the information I need to put in a formal ICO complaint. When we first asked them to have a look at our doors (before the pandemic) they sent a sales rep with a First History book and a portfolio when what we were looking for was a guy with a measuring tape who would tell us roughly what our options were. As it happens I do need my doors replacing but they have haunted me like ghost of MacDuff for eight years I'll happily go with a less needy seller.

Quality material and honest service. They delivered exactly what was promised. Would definitely use them again.

Door knocker came said someone can come and give us a quote that will take 15 mins. The guy came the next day and ended up being here for 2.5 hours. A very friendly chap, clearly just doing his job, but I made it clear 6 times I am not going to make a decision today and they kept going back and fourth on the phone to the office to get the price down. Ultimately wasted my morning, we both left with nothing. Please change this stupid marketing / sales process. I want to know what the price will be and then I can do my own research. Felt like a massive scam by the end with a sour taste in my mouth.

What I expected to be a quick measurement visit turned into a 45-minute sales lecture, including a long history lesson about the company. While I understand building credibility, this felt unnecessary for a home visit. Instead of starting with cost and practicality, I was given technical explanations like “5% iron in the glass,” which felt more like sales fluff than useful information. If the product is truly good quality, it should be demonstrated quickly and clearly, not buried under jargon. The £2,000 price drop also didn’t feel like a real discount — more like an inflated starting price to make the reduction look impressive. I would have preferred a simple, straightforward discussion about cost, installation, and value rather than a long sales pitch.

We were once given a quote for window installation and since then have been contacted by this company via phone multiple times over the past few years, despite having been asked to be removed from their call list (so in breach of Data Protection that they still keep hold of our personal information without permission). Aggressive, pushy tactics from door-to-door salesmen in a bid to drum up trade. Avoid.