Blinds2Go

Disappointing product and poor service Paid extra for quicker delivery, but the blinds arrived in a noticeably different colour from the one advertised online. The complaints process has been unnecessarily drawn out. After getting past the unhelpful chatbot, I was told I had to wait for a sample and send comparison photos, even though the issue is that the delivered blinds do not match the website images. I followed the process and sent everything requested, but have since received no response. I understand screen colours can vary slightly, but this is a clear difference and the company seems unwilling to refund or resolve it

I ordered 2 roman blinds in the middle of June. The delivery was scheduled for the first week of July. As they did not arrive on the scheduled date, and I was due to go away for several weeks, I arranged a delivery to an alternative address with a 24/7 concierge. UPS claimed they could not deliver. Blinds2go organised for the order to be sent back to them and re-delivered... funnily enough to the original address. I then suggested delivery to a UPS collection point, but got a message from UPS informing me that that's not possible. So... guess what? UPS will attempt delivery to the original address! All this in 24 e-mails from UPS and probably almost as many from Blinds2go (I have not counted them). It would be funny if I did not need blinds! I am seriously regretting my decision. And I have not seen the blinds yet... they might be wonderful!

I have made an order for 3 sets of perfect fit blinds to fit a 3 pane double glazed window on 18th June. Estimated delivery was 14th July which seemed long but said I would get an email to say they were out for delivery. On the 30th June with no warning or email the order was delivered. The 2 smaller outer blinds arrived fine and were fitted very easily. The third blind for the larger window pane had had the metal uprights cut to the same length as the outer windows in-error as the larger pane was taller. I had taken out the suresize insurance luckily as it was the manufacturers error. Unfortunately the call centre for blinds2go is based overseas. The call handlers don’t seem to understand that it was just the uprights I needed so ordered me a whole new replacement blind on the 30th June. They said I would get an email confirming this and it would be expedited and the replacement would be with me fast tracked. After a further 3 phone calls & chat bot conversations it is now the 8th July. No email no updates and no replacement blind. The funny thing of all is that they are manufactured about 3miles away from where I live but I cannot get access into the site. Soooo frustrating, as they are for my disabled dad’s new garage conversion we have just had built and we can’t use it yet due to the current heatwave. 😡

I've used this company a few times now for blinds. After dealing with their customer service after a blind broke, I'll never be using them again. It's always a good way to find out how good a company is when you need to deal with something going wrong. They have not been great to deal with. Firstly they didn't want to repair a blind even though it was just a snapped string. Said to throw it away and buy a new one. Not very eco friendly wasting a blind for the sake of a string. Eventually they agreed to attempt a repair so I sent the blind to them at quite a hefty price, which they claimed was not delivered. Submitted all the details from the courier and still they can't locate it. Personally I'll be avoiding this company going forward and I'd recommend you do too.

The blinds are usually good. My whole house is kitted out with their stuff. However if something goes wrong - in my case, blinds were delivered damaged - the customer service is non-existent. They’re quite clearly using an AI agent to respond to emails (non-disclosed and meant to look like a human, might I add) which is frustratingly poor and will just ask you to re-submit details over and over, as it can’t read the earlier messages from the thread…! I’ve been waiting 21 days for someone to review my enquiry with complete silence from them. Sort it out Blinds2go, unfortunately at present I would never buy here again due to the above.

I am extremely disappointed with both the quality of the Click2Go blinds I purchased and the way my complaint has been handled. I ordered 11 blinds from Blinds2Go at the beginning of the year. While some of the blinds have been fine, multiple Click2Go blinds have repeatedly fallen down after installation. One blind was replaced earlier in the year following a fault report, but since then further blinds have failed. The falling blinds caused damage to items in my home, including picture frames and a vase, and I have spent hours repeatedly reinstalling them. What has been most frustrating is the complaints process itself. Over the course of approximately 13 emails, I provided photographs, measurements and detailed explanations of the issues experienced. Each time I supplied the information requested, a further request seemed to follow. At one stage I was advised that a refund for the Click2Go blinds could be arranged, and I accepted this resolution. I was then asked for further measurements and photographs before later being informed that only two blinds would be refunded. To add to the confusion, after repeatedly explaining that the blinds had failed over time after installation, I then received an email stating that my order had “arrived damaged during transit”, which was never my complaint. I appreciate that a refund has now been offered for two blinds, but I remain disappointed by the inconsistent communication, the amount of time spent pursuing the complaint and the apparent misunderstanding of the issues I had been raising throughout. Based on my experience, I would not purchase Click2Go blinds again.

I was initially a little bit sceptical of Blinds2Go because of how good the prices were, so I started initially by ordering some free samples. These arrive quickly and I was pleasantly surprised with the quality of both the blind and curtain samples I ordered, so I decided to bite the bullet. They had very easy to follow measuring guides, and I was a little bit worried because the beam I needed to fit my blind on was a very specific length (88.2cm) so I paid for the insurance as well - just incase. My blind arrived within the timeframe given, and fit absolutely perfectly. There was a small issue in that the rawl plugs hadn’t been included, but Jamie on their customer service team got it sorted super quickly. Fitting instructions were also very clear and the blind chain works smoothly. Super impressed and will be buying again in future.